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Shipping Policy

Welcome to Cuddlex.in, operated by Srikaya Nutrition. We strive to provide a seamless and enjoyable shopping experience for our valued customers. This Shopping Policy outlines the terms and guidelines to ensure transparency and smooth transactions.

1. Placing an Order

  • Orders can be placed directly on our website at https://cuddlex.in.
  • Once your order is placed, you will receive a confirmation email at the address provided during checkout.
  • If you do not receive a confirmation email within 24 hours, please contact our support team at info@cuddlex.in.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallet Payments

All payments are securely processed through trusted third-party payment gateways to ensure the safety of your transactions.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping and Delivery

  • We deliver across India. Delivery times vary depending on your location.
  • Once your order is dispatced, you will receive a tracking number via email or SMS.

5. Order Modifications and Cancellations

  • Requests for order modifications or cancellations must be made within 12 hours of placing the order.
  • To modify or cancel your order, contact us at info@cuddlex.in with your order details.
  • Orders already shipped cannot be modified or canceled.

6. Product Availability

  • While we make every effort to ensure that our stock levels are accurate, availability is subject to change without prior notice.
  • In case a product is unavailable after your order is placed, we will notify you and offer a refund or alternative product.

7. Pricing and Taxes

  • All product prices are listed in Indian Rupees (INR) and include applicable taxes (e.g., GST).
  • We reserve the right to change product prices without prior notice.

8. Customer Support

For any queries or assistance regarding your shopping experience, please contact us:

  • Email: info@cuddlex.in
  • Office Address: Plot No. 222, Industrial Area A, Near Cheema Chowk, Ludhiana, Punjab, India

9. Policy Updates

This shopping policy is subject to change without prior notice. We encourage you to review this page periodically for updates.

Thank you for choosing Cuddlex.in. We look forward to serving you!

© 2025, Cuddlex